Please remember that J. Anton and Dick Darkly are two distinctly different entities and generally do different things at Anton, but are working together to create the best possible products and services for our customers.

If you have problems ordering Membership Sites, Movie Downloads or DVDs online, please contact Dick Darkly and explain the nature of your problem. Remember to provide any relevant details, like the video name or catalog number.

For questions on orders made by snail mail/email or if you would like verification of an osCommerce order please contact orders@antonvideo.com
Please note that replies and order verification can take up to 72 hours and can always be checked by logging into your account.

IF YOUR ORDER HAS ARRIVED DAMAGED, PLEASE CONTACT DICK DARKLY IMMEDIATELY. PLEASE PROVIDE YOUR CUSTOMER NUMBER AND YOUR ORDER NUMBER (if applicable) AND THE NAME/NUMBER OF THE DAMAGED MERCHANDISE. REPLACEMENTS FOR DAMAGED ORDERS AND DOWNLOAD PROBLEMS ARE GIVEN OUR HIGHEST PRIORITY.

If you would like us to forward a message to a particular Model, please
contact J. Anton

If you would like to be on our email list, please click here Email List

If you would like to file a complaint, please click here Complaints!

If you would like to compliment us, please click here Compliments!

If you would like to make a suggestion or inquire about a custom video, please click here CUSTOM
 

Please note that REPEAT EMAILS TO MULTIPLE ADDRESSES WILL NOT SPEED UP THE PROCESS. It will always wind up in the same place.

Also, IF YOU DO NOT PROVIDE US WITH A VALID EMAIL ADDRESS, WE CAN NOT CONTACT YOU.

Please see SAMPLE REPLY LETTER below to help you better provide us with the proper information when you contact us.

THE FOLLOWING IS TYPICAL OF OUR EMAIL REPLY TO QUESTIONS
ABOUT ORDERS LACKING SUFFICIENT INFORMATION TO DETERMINE THEIR STATUS

Hello

We have received your inquiry about the order you placed with us.  Anton Productions handles a large number of orders and we try our best to have all orders out within a few days of when the order is received.  A lot of customers write to request the status of their orders and, although we wish we could check on everyone's order immediately, this is not always possible. In many cases, customers write only a day or so after the order was placed. Often, the E mails sent to us do not contain all the information we need to look up the order (sometimes, the E mails do not even give us the customer's name).  If we were to look up all of these orders, it would take up a huge amount of time and this would prevent us from filling our orders in a timely manner.  So, if you placed your order more than 2 weeks ago and it has not arrived, please copy the form below, paste it into an E mail, fill in all the information and send it to us. When we receive the form, we will look into the problem right away.  Also, if your order has arrived and there is a problem (such as a defective tape or an incorrect tape), please fill out the form below and send it to us now.  If you placed your order less than 2 weeks ago, we ask that you please wait until it has been 2 weeks before contacting us again.  If your order does not arrive, please fill out the form below and send it to us at that time.  Thank you.

Name:
Address:
E mail:

On what date did you place your order?
Did you mail your order in or did you order on line?
What video(s) did you order?

Please give details of the problem.  Did your order not arrive or did it
arrive but there was a problem (such as a defective tape or the wrong tape)?

Please send your information to orders@antonvideo.com

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Basically, our email is handled this way: For ideas and questions about future videos J. Anton would really like to hear from you. I'm serious. For more mundane tasks such as problems with your order, problems with the web page, problems ordering your DVD or Download, etc. Contact Dick Darkly. IF THE PROBLEM CONTINUES then contact J. Anton, because he would really like to hear from you. It is our hope that the "checks and balances" system helps allow us to give our customers better service. We are always listening.

For the record, I'm always happy to answer questions about orders and the Web Page.

- Dick Darkly webmaster@antonvideo.com

CONTACT JOE ANTON * CONTACT DICK DARKLY

Thank you for visiting our contact page. We hope you found the answers to your questions.

Anton Main