· Will you share my address with other companies?

Anton does not share or sell its mailing list (computer or traditional) with any other company.

We are currently trying to adopt a paper reduction policy. This means that web customers will never be sent catalogs by mail unless they specifically ask for them. We will occasionally send out a mass e-mail, but we will always respect your wishes to be removed from any mailing list we have you on.
Our mailing list is one way that Anton is trying to help conserve resources and help recycling efforts. Unless we have a run of Catalogs we are trying to close out, web customers may not receive paper catalogs with their order receipts unless they ask for them. We are making a concerted effort to use less paper, and it has nothing to do with costs (Although, it's never a bad incentive).

Many customers prefer to receive no email alerts, and we understand this. At damselindistress.net, you can choose whether or not you would like to receive email updates or just check back in on your own

· Do you have a Privacy Policy?

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available as a link from our main homepage. You will be happy to know that it is Anton's policy NEVER to share or trade your email or physical mailing address.

However, depending on what you order, and how you order it (snail mail, ccBill, SegPay, secure web transaction), the following information MAY be collected from that order:

NAME, MAILING ADDRESS, EMAIL ADDRESS, INCOMING IP ADDRESS, ORDER DATA

This notice applies to all information collected or submitted on The Antonvideo.com website as well as snail mail orders. On some of our pages, you can order products/subscriptions, make requests, etc. The types of personal information collected at these pages are:

Name:
Address:
Email address:
Request Information:

The Way We Use Information:

PLEASE REMEMBER TO USE YOUR CORRECT EMAIL ADDRESS OR PHYSICAL ADDRESS WHEN MAKING A PURCHASE. Anton WILL use your email address to contact you if there is a problem. Both Verotel and Secure Web Transactions generate email back to the address you have provided. Please note that these ARE NOT purchase receipts, only records. If you give us an incorrect email address you may not receive important information if there are any problems.

People that order videos through the web EXCLUSIVELY will NEVER have mail sent to their billing or shipping address unless requested.

We will send occasional email regarding site updates and new videos. You can be removed from this list only after you have received email.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by contacting webmaster@antonvideo.com and providing your purchase order number/customer number or email address or user id from Verotel. We use these procedures to better safeguard your information. Please note that replies for personal information can take up to one week, must be verified and may not exist if we have not collected any information about you.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to Membership Sites or making corrections regarding an order.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please send us an email at mranton1@earthlink.net

· How are my packages sent? What sort of packaging?

U.S. Customers have their orders shipped USPS Priority Mail. Foreign customers receive Global Priority Mail for orders of a single videotape.

Multiple foreign tapes are shipped USPS Air.

For all orders, the outside packaging is plain--it gives no specific information about the contents of the package.

Only your address and our return address are on the packaging.

· How does the charge from Anton appear on my credit card?

The Charge will appear as "Anton Productions". A Verotel charge will either appear as "Anton Productions" or "Verotel".

· Can you tell me more about the company?

Anton Productions is a company that produces and manufactures quality Adult Videos and DVDs with a wide variety of Bondage and Fetish themes. We have been providing our customers with products of increasing quality and sophistication for more than ten years. First through print, and now through the internet.

Although Anton Productions has grown a great deal in the past few years, we have avoided getting "too big" so that we can be attentive to the individual needs of our customers. We are commited to bringing our customers the highest quality, most creative videos possible and to providing excellent service at affordable prices.

We listen carefully to all criticisms and suggestions from our customers and we use that information to make Anton a better company. We feel these unique traits distinguish us from our competitors and put us at the top of the list of bondage and fetish video companies.

· How do I get in touch with Anton Productions?

You can write to staff and models at our mailing and correspondence address:

Anton Productions
P.O. Box 7140
Van Nuys, CA 91409

You can also contact J. Anton or Dick Darkly via email
at mranton1@earthlink.net or webmaster@antonvideo.com respectively

· Can I expect good service from your company?

Yes, of course! But please try to remember, we ARE human beings running this company, and we are not infallible. We promise to give you the best service humanly possible, but you have to make allowances for our humanity.

In our interest to expand our business/sales and to keep our customers happy, I have come up with a slogan...

IF WE ARE DOING SOMETHING WRONG, PLEASE TELL US. IF WE ARE DOING SOMETHING RIGHT, PLEASE TELL EVERYONE ELSE.

(Don't let that stop you from complimenting us personally if you feel we have done an outstanding job)

· How long does it take to receive my order?

Domestic orders are expected to arrive within one week of receipt of your order. Please allow two weeks before contacting us. Foreign orders can take 2 to 3 weeks. Please contact us if your order has not arrived within 28 days.

· How are my videos sent?

U.S. Customers have their orders shipped USPS Priority Mail.

Depending on which country you live in, foreign customers receive Global Priority Mail for orders of a single videotape or DVD. Multiple foreign tapes are shipped USPS Air.

For all orders, the outside packaging is plain--it gives no indication of the contents of the package. Only your address and our return address are on the packaging.

· Can I get my order shipped UPS or FedEx with next day service if I pay extra?

No. Shipping methods are not negotiable in any way.

· Do I have to pay sales tax?

If you live in California you MUST pay sales tax (8.25%).

If you are a California resident and you send us an order by mail without tax figured in, your order and payment will be sent back to you. If you order online, we will automatically figure the tax and charge you for it.

· How much does shipping cost?

For U.S.A. customers it is $4 per order regardless of how many Videos-DVDs-VCDs you have ordered.

Canadian customers pay $3 per item VHS Video. If you order only DVDs and-or VCDs it is $3 for the entire order.

All other Foreign customers are expected to pay $5 per Video Items VHS and PAL. Foreign customers ordering DVDs ONLY are expected to pay $5 for the entire order.

Both Canadian and other foreign customers should note that any number of DVDs they order with a Videocassette order will still be charged as one additional item. (e.g. Order from France, 2 PAL + 3 DVDs = $15)

· My download-membership isn't working. What happened?

If you are having trouble ordering or getting certain types of authentication online, you may need to update your Browser Software or current Computer System Software. Also note that most memberships are good for a period of only 10 days. Your subscription may have lapsed.

For problems with SegPay and ccBill memberships please include any pertinent information and send it to Dick Darkly or fill out a trouble ticket.

· Can I just mail in a payment for a download if I don't have credit card?

Certainly. Please send the correct amount of money (US Dollars$, money order is preferred, and you may have to wait for your check to clear) to our address with the following order form.

Please state which video download you would like.

PLEASE DO NOT FORGET TO INCLUDE:
1. YOUR FULL NAME AND ADDRESS AS WELL AS
2. AN EMAIL ADDRESS AND
3. THE SIGNED STATEMENT OF AGE AND
4. THE NAME OF THE VIDEO DOWNLOAD YOU WANT

· Why doesn't my password work?

Please make sure you have received a verified password via email from ccBill or Segpay. Passwords can be reset with our shopping carts by following the online instructions. If you signed up to use our ONLINE SHOPPING CART the password you made for your account WILL NOT WORK with our current video download system.

Video download passwords are generated by ccBill or Segpay and accessed by our server. They are quite different in nature than the password and login you create for your Shopping Cart.

On EXTREMELY rare occasions, the originating system will pass the information to our server incorrectly and we will have to manually create your account. Please verify that you are using the correct userd id and password from your automated email reply before contacting us.

· Why am I blocked?

Several reasons. You exceeded the limit of bandwidth allowed by us per day, (yes, there is a limit), you circulated a passcode, someone may have tried to hack your passcode. You may have bought two downloads and used the wrong login id and password with one of them.

Be patient. Your access will be returned. We will probably not see your email complaint before the server resets your access and you can log in again. Please wait at least six hours before contacting us.

Please try to verify that your account access has not been stopped because your subscription lapsed. Memberships generally last 10 days.

Thank you for visiting our website. We hope we can do business with you.

Anton Main